Billing > APX > Chargeback Report for APX (Abacus Payment Exchange)


Chargeback Report for APX (Abacus Payment Exchange)

A chargeback occurs when a client disputes an APX payment. The Support team forwards you the details to address the dispute.

To view the status of a disputed payment:

1.     Select the Tools module and click Reports > Billing to display the list of the billing-related reports. At the bottom of the list is an option called Credit Card Chargebacks as shown here:

2.     Select Credit Card Chargebacks to display the Select Parameters prompt:

        You are prompted to select the Date Range.

o        Use the calendar controls to select a From and To date.

        Select an option from the dropdown list in the Chargeback Status field:

o        Lost – Closed in favor of the Client

o        Won – Closed in your favor

o        Pending –  Item is in discussion

o        All – Combination of Pending, Won and Lost

3.     Run the report and print from the Report Viewer or select an option from the footer.

        Click Save to PDF to keep a PDF copy.

        Select Close to close the Report Viewer.

        Edit existing Credit Cards/ACH payment methods

        Make APX Trust Receipts

        Void and Refund an APX transaction

        Reversing an APX payment


Amicus Cloud (January 2023)

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